Refund Policy

Refund Policy – Runox

At Runox, we value your satisfaction and want you to feel confident when shopping with us. Our goal is to ensure that every purchase meets your expectations. Please read our refund policy carefully to understand how we handle returns and refunds.

1. Eligibility for Refunds

  • Refunds are available only for products purchased directly from our official Runox store.

  • To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

  • Refund requests must be submitted within 14 days of receiving your order. Requests made after this period may not be accepted.

2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:

  • Gift cards

  • Sale or clearance items

  • Customized or personalized products

3. How to Request a Refund
To initiate a refund, please contact our customer support team at [insert email/contact form link] with your order number and reason for the request. Our team will guide you through the return process.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.

  • Please ensure that the product is securely packaged to prevent damage during transit.

5. Processing Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method used for the purchase.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately with photos of the issue.

  • We will provide a replacement or a full refund, depending on product availability and your preference.

7. Exchanges

  • Currently, we do not offer direct exchanges. If you wish to exchange a product, please request a refund first and place a new order for the desired item.

8. Questions
If you have any questions regarding our refund policy, feel free to contact our support team at [insert contact email]. We are here to assist you and ensure a smooth shopping experience.

At Runox, we are committed to helping you defy the limit with confidence. Your satisfaction is our priority, and we strive to provide the best service possible.